Frequently Asked Questions

Everything you need to know about your Venusia skincare journey.

Are Venusia products suitable for sensitive skin?

Yes, Venusia products are dermatologically tested and specifically formulated with non-comedogenic ingredients to be gentle on sensitive and dry skin.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. You will receive a tracking link via email as soon as your order is dispatched.

What is your return policy?

We offer a 7-day return policy for products that are received in damaged condition or if the wrong item was delivered. Please ensure the product remains unopened.

Can I use Venusia Max and Venusia Soft together?

While both provide intense hydration, Venusia Soft is ideal for daily facial use, whereas Venusia Max is specifically designed for extremely dry skin conditions on the body.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets for a seamless checkout experience.

Are your products paraben-free?

Yes, our Venusia range is formulated without parabens to ensure the highest standards of safety and skin health for our customers.