Returns & Exchanges

At Venusia, we strive to ensure your skin receives the best care; however, if you are not completely satisfied with your purchase, we offer a hassle-free 15-day return policy for unused products. Please ensure the item is in its original packaging with all seals intact to qualify for a full refund or exchange.

1

Initiate Request

Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a request.

2

Pack the Product

Securely pack the unused product in its original box, ensuring all labels and protective seals are still attached.

3

Schedule Pickup

Once your request is approved, our courier partner will visit your address within 48 hours to collect the return package.

4

Receive Refund

After our quality team inspects the item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing